Refund & Exchange Policy

At Wara.pk, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return or exchange policy from the date of delivery.

After 14 days, unfortunately, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unwashed, and unworn

  • The product must be in its original condition and packaging

  • All tags, labels, and accessories must be intact

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or discounted items

  • Gift cards

  • Customized or stitched-on-demand outfits

  • Intimate or personal wear items (for hygiene reasons)

  • Items damaged due to improper use or mishandling

Exchanges

  • Exchanges are only applicable in case of size issues, defective items, or wrong item received

  • Exchange requests must be submitted within 14 days of delivery

  • Exchange is subject to product availability

  • Only one-time exchange is allowed per order

To request an exchange, please contact us at wara.official.team@gmail.com with your order number and clear images of the product.

Refunds

  • Refunds are only applicable for defective items or if the wrong product was delivered

  • Once your returned item is received and inspected, we will notify you via email

  • Approved refunds will be processed within 7–10 working days

  • Refunds will be issued via:

    • Bank transfer

    • Original payment method (if applicable)

Note: Shipping charges are non-refundable

Sale Items

Items purchased during sales, promotions, or with discount codes are not eligible for refunds. Exchange may be offered only in case of defect or incorrect item.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable courier service

  • Wara.pk is not responsible for lost or delayed return shipments

(Return address will be shared once your return request is approved.)

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos at wara.official.team@gmail.com. Claims made after this period may not be entertained.

Need Help?

For any questions regarding refunds, returns, or exchanges, feel free to contact us at:

wara.official.team@gmail.com

We’re always happy to help.